Bob Kieserman served as the Program Director of the Healthcare Administration Program at the Arcadia University School of Global Business for over 20 years. A healthcare consultant, he is also a practicing medical librarian focusing on consumer health information librarianship. Prior to joining Arcadia, Bob was the CEO of one of the country's leading continuing medical education companies and prior to that served as Assistant to the Deans of the Temple University School of Medicine. He was also a Special Lecturer in Medical Practice Management at Howard University College of Medicine and the Temple University School of Podiatric Medicine. Highly respected by both clinicians and administrators throughout the country, he is the author of four books on medical practice management. Bob's passion is educating patients about their rights and empowering patients to be better consumers of the healthcare delivery system.