our new online magazine
 

Hear from Dr. Alexea Gaffney and Dr. Stephen Noble on how they think the relationship between doctor and patient can be improved. Learn more about the initiatives of Live Chair Health on our site: www.livechair.co

"A majority of physicians see between 11 and 20 patients per day, and among all practices, the majority of doctors spend between 17 and 24 minutes with each patient. Assuming a five-day workweek, this translates to more than 900 patient interactions per year and over 1,066 minutes spent communicating with patients. Today, many of these interactions fall short of effective communication so pivotal to building rapport, trust, and loyalty with patients and ultimately driving down the bottom-line results. While most physicians are compassionate by nature, many struggle to convey that compassion. A recent survey on doctor-patient interactions found that 71% of patients reported they’ve experienced a lack of compassion when speaking with a medical professional, and 73% stated that they always or often feel rushed by their doctor.  These findings highlight the need for medical professionals to develop the 'soft skills' – verbal and non-verbal communication techniques, listening skills, and empathy – critical for transforming the patient experience, increasing patient satisfaction, and improving outcomes." Anthony Orsini is neonatologist and founder, The Orsini Way. He is the author of It's All In The Delivery: Improving Healthcare Starting With A Single Conversation. He shares his story and discusses his KevinMD article, "The case for compassionate communication." (https://www.kevinmd.com/blog/2020/08/the-case-for-compassionate-communication.html) Hosted by Kevin Pho, MD, The Podcast by KevinMD shares the stories of the many who intersect with our health care system but are rarely heard from. Welcome to The Podcast by KevinMD. Subscribe on Apple Podcasts: https://podcasts.apple.com/us/podcast/the-podcast-by-kevinmd/id1515033137 Subscribe on Google Podcasts: https://podcasts.google.com/?feed=aHR0cHM6Ly9rZXZpbm1kLmxpYnN5bi5jb20vcnNz Subscribe on Spotify: https://open.spotify.com/show/3IbkuWWy0WRrpLkO8xvnAC

A not-so-short lecture on the four models of the physician-patient relationship proposed by Zeke and Linda Emanuel in their paper, "The Four Models of the Physician-Patient Relationship."

Health care leaders from Intermountain Healthcare, Baystate Health, Northwell Health and the Mayo Clinic explore the importance of the overall patient experience and discuss transformational approaches leveraging patient experience, safety, quality and engagement. #PressGaney #Healthcare #PatientExperience _ Follow and subscribe to Press Ganey: https://www.linkedin.com/company/press-ganey-associates https://twitter.com/PressGaney https://www.facebook.com/pressganey _ Since the company’s founding in 1985, Press Ganey has advanced the visionary work and intense passion of its co-founders, Dr. Irwin Press and Dr. Rod Ganey, in pursuit of its mission to help reduce patient suffering. More than three decades later, we are still transforming the way health care is delivered. We partner with more than 41,000 health care facilities to provide meaningful measurement and actionable insights at the multiple points of intersection between safety, clinical excellence, patient experience and workforce engagement. Today, our integrated suite of solutions is delivered through a cutting-edge digital platform, built on a foundation of data security, which enables enterprise transformation across the continuum of care. Mission: Our mission is to reduce patient suffering by supporting the delivery of safe, high-quality, patient-centered care.

Rosamond Rhodes, Ph.D. is Professor & Director of Bioethics Education at Icahn School of Medicine at Mount Sinai. She is also the author of The Trusted Doctor: Medical Ethics and Professionalism. In this fascinating interview with Senior Anchor/Producer Leon Taryan, Professor Rhodes talks about the provider/patient relationship, the importance of trust between the provider and the patient, and some of the essential things that create a good patient experience for the patient. This is definitely a must see interview for every patient as well as for providers.

Jane Englebright, Ph.D., RN, CENP, FAAN, HCA Healthcare senior vice president and chief nurse executive, recently caught up with Abel Kissaru, BSN, RN-BC, a nurse manager at affiliate Medical City Lewisville hospital in Lewisville, Texas, to discuss how his team succeeds in improving the patient experience.

The health care system has focused on disease long enough. It’s time to focus on patients.

Danielle Ofri, MD, PhD, is one of the foremost voices in the medical world today, shining an unflinching light on the realities of healthcare and speaking passionately about the doctor-patient relationship. She writes about medicine and the doctor-patient connection. Her writing appears regularly in the New York Times, as well as in the New Yorker, Slate Magazine, the Lancet, the New England Journal of Medicine, and other publications. Danielle is a founder and Editor-in-Chief of the Bellevue Literary Review, the first literary journal to arise from a medical setting (https://blreview.org). In this fascinating interview with Senior Anchor Elena Sung, Dr. Ofri talks about how the provider/patient relationship can be improved and what factors sometimes get in the way. This is an important interview for the Project and an interview with an important message to hear. To learn more about Dr. Ofri, visit www.danielleofri.com.

Dr. James Wang is an obstetrician-gynecologist in Springfield, Massachusetts. He is an Assistant Professor at UMASS/Baystate Medical School where he teaches OB/GYN residents, medical students, and advanced practitioner students in addition to seeing his own patients in the faculty practice. A graduate of Tufts University School of Medicine, Dr. Wang has been caring for patients for over 30 years. Dr. Wang is also a staunch patient and physician advocate. He serves on several committees addressing patient safety and rights. He has been an active member of the Massachusetts Medical Society, where he is a long-term Delegate, member of the Legislative Committee, Nominations Committee, and an appointed member of the Task Force on Physician Burnout. In this informative interview hosted by Dove Sinclair, Dr. Wang begins by explaining the specialty of OB/GYN and then discusses how advocating for both patients and other physicians is especially important to him and to the future of our healthcare system.

Adam Cherrington is the Research Director, Patient Engagement and Telehealth at KLAS Research, and an expert on the patient experience and how it effects the provider/patient relationship. In this interesting and very informative interview hosted by Dove Sinclair, Adam explains his research and how it is helping doctors and their practice administrators to better understand the needs and expectations of patients, and how the lessons learned can improve the patient experience.

Dove Sinclair interviews Dr. Paul Kaloostian, a neurosurgeon in California, who is not only a prominent physician, but an author, as well. In this fascinating interview, Dove talks to Dr. Kaloostian about his special approach to working with patients and their families and helping them cope with the anxiety and the concerns of brain surgery. Known for his great compassion for both the patient and the patient's family, Dr. Kaloostian is a true role model for others physicians.

This video provides insights from prominent physical therapist Dr. Mitchell Brotsky, where he discusses with host Cennet Kurtev how patients can better work with their rehab therapists. Working with a physical therapist or occupational therapist has become a common provider/patient relationship, and this video explains the relationship from both the perspective of the PT as well as the perspective of the patient, focusing on how the patient can better relate to their therapist.

This video with dental hygienist Dawn Sinclair, hosted by Dove Sinclair, discusses the changes that needed to take place in the dental offices throughout America to keep patients safer. It provides advice on what to expect when visiting the dentist.

Dr. Richard Besser offers advice for receiving the best medical care. For more, click here: http://abcnews.go.com/Health/Richard_Besser/patients-bill-rights-empowered-doctor-visit/story?id=14073875

Medical Economics sits down with James Underberg, MD, to discuss how the physician-patient relationship has changed, and what physicians should do to strengthen their ties with their patients.

At the heart of our health care system is the doctor-patient relationship. It is that trusting relationship that drives quality care. When the federal government, however, decides to exert an ever greater level of influence over the practice of medicine – as we have seen under Obamacare – then the doctor-patient relationship is threatened and the quality of care is potentially compromised.