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Understanding the Expectations of Your Patients

Makes Your Practice Stronger ...

MedFocus Research & Publishing was created to assist healthcare practices better understand the mindset and expectations of their patients. Our team of medical sociologists conducts surveys, focus groups, and one-on-one interviews to identify how patients are truly feeling about the healthcare delivery system. Our findings are then compiled into easy-to-understand articles and publications so that both patients and their providers can learn from one another.

Experience Counts ....

With over 35 years of solid experience working with healthcare practices, we pride ourselves on the insights we uncover. Our team is experienced in both practice management and medical sociology, combined with an appreciation and full understanding of how the patient thinks. We are able to study patients and provide  with information that will be useful to all kinds of providers to better understand how the social determinants of health impact the practice of medicine and the overall patient experience.

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The Summer 2021 Research Project

In the summer of 2021, a team of medical sociologists from across the country worked remotely to research and report findings on how patients are affected by the attitudes and biases of their providers.

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click here to request a complimentary copy of our 2021 Summer Research Report

Senior Anchor/Producer Mo Sharpe talks to Senior  Research Coordinator Mandy Bonesteel about the summer 2021 study

Senior Anchor/Producer Hailey Hough talks to Project Director Bob Kieserman about the summer 2021 study

Senior Anchor/Producer Hailey Hough talks to Lillian Dukes, Senior Research Analyst of the MedFocus Research Summer 2021 Project.

Senior Anchor/Producer Mo Sharpe talks to Emma Nolan, Senior Researcher for the MedFocus Research Summer 2021 Project.

Senior Anchor/Producer Odessa Lewis talks to Christina Schmidt, Senior Researcher for the MedFocus Research Summer 2021 Project.

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The Front Desk Project:
The Educational Series on 
Staff Development & Patient Relations

Throughout 2021, MedFocus produced a series of video segments to discuss some of the conflicts that occur in a medical office between the front desk and support staff and patients, and how those conflicts can be resolved. To view those segments, click here.