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helping healthcare practices better understand their patients

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Understanding the Expectations of Your Patients

Makes Your Practice Stronger ...

MedFocus was created to assist medical practices to better understand the mindset and expectations of your patients. Our team of patient advocates and medical sociologists work together with your clinical staff and administrative support staff to identify how your patients feel about the medical treatment and the front desk customer service treatment they experience when visiting your office. We are skilled in doing patient satisfaction studies, focus groups, and sociological studies to provide you with the most accurate feedback possible for you to use to make decisions about how you operate your practice.

We work with you and your entire staff ...

We work closely with your clinical staff and your support staff to contact your patient base in the way that you feel it should best be done, with complete respect for the confidentiality of patient information and patient rights. Our goal is to reach out to and survey your patients with your full cooperation and permission. We also work with your support staff to help them become better customer service ambassadors of your practice.

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Experience Counts ....

With over 35 years of solid experience working with healthcare practices, we pride ourselves on the results we get. Our team is experienced in both practice management and medical sociology, combined with an appreciation and full understanding of how the patient thinks. We are able to study your patients and provide you with information that will be useful to you in better understanding how the social determinants of health impact your patients and the overall patient experience.

We pride ourselves on the feedback we gather for you ...

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We work with all types of healthcare practices. Whether you are a medical practice, a dental practice, an optometry practice, or a therapy practice, we are experienced in quickly gaining the trust of your patients so that we get the best and most valuable feedback possible. To learn more about MedFocus, click here.

We are presently conducting research studies virtually.

Meet Our Research Team

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Amanda Bonesteel is a current undergraduate at Northern Michigan University pursuing a Bachelor of Science in Sociology and a minor in Human Behavior, She works for AmeriCorps VISTA in Marquette, Michigan as a Resource Developer, and is co-leading a student organization that involves climate change solutions. She also spends time volunteering in the Marquette community at a COVID-19 vaccine clinic, and is a participant in one of the COVID-19 vaccine trials. She is passionate about public health and health education, and plans to pursue a Ph.D. after graduating from NMU. Previously, Amanda worked as a wildland firefighter for several seasons, completed a Wilderness Emergency Medical Technician program, and worked with AmeriCorps programs revolving around conservation and land management. In her spare time, Amanda loves to hike and backpack, travel, cook for friends, and volunteer in underserved communities around the world.

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Elena Sung graduated from the University of Michigan with Honors with a Bachelor’s in Biology and Mathematics. With plans to become a physician, she has worked on research and fundraising projects to aid students with disability get access to health resources. As a medical scribe in a busy emergency department, she has seen the importance of empowering patients with knowledge and resources to help them make educated decisions about their treatment. She currently volunteers to assist patients with chronic disease gain healthcare education through virtual sessions. Her experience in the medical field as a volunteer, medical scribe, and educator has led to a passion for advocating for good healthcare,  especially in addressing barriers to care. As a Senior Researcher, she contributes to the creation of patient resources through research and hopes to create a lasting impact on patient/provider interactions.

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Mackenzie Green is a research scientist and criminologist, originally from Charlotte, North Carolina. Mackenzie completed her first master’s degree in criminology and her undergraduate studies at The University of North Carolina at Greensboro and is currently finishing up a second masters degree in Library and Information Science with concentrations in Special and Digital Libraries at North Carolina Central University. Her research interests lie in the areas of user experience, ranging from theory to design to implementation, as well as service and support design and implementation for persons with missing or murdered loved ones. She has collaborated actively with researchers in several other disciplines of higher education and criminology, particularly student-focused academic program viability evaluation, assessment, and planning. Mackenzie has served in a variety of leadership roles and is currently the lead Pathways Instructor for 9-12th grade students at The University of North Carolina at Greensboro’s Middle College. In addition to encouraging and assisting her students to plan for and achieve their professional and life goals, Mackenzie enjoys spending her free time creating art, writing, and catching up on reading newly accumulated books with her corn snake Mushu.

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Trisha Ortiz is a current undergraduate at Cornell University pursuing a Bachelor of Science in Human Biology, Health and Society and a minor in Global Health and Human Development. With aspirations to become a physician, Trisha has always been drawn to the interpersonal and human experiences at the center of the medical profession. In her work as an intern for the Swami Vivekananda Youth Movement in Mysore, India, she has been inspired to further explore and find more ways to empower the patient in the healthcare setting and in the community in general. She is currently co-leading a student organization at Cornell that works to fundraise for the Asian University for Women and raise awareness of local and global issues that impact women. As an EMT and medical scribe, she has continued to gain insight into the importance of constantly improving the patient experience and is excited to contribute to the MedFocus research team as a Senior Researcher to help further educate and spread awareness about the impact of patient-provider interactions that are characterized by empathy and compassion.

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Emma Nolan is a recent graduate of Penn State University with a B.S. in Biobehavioral Health and a minor in Rehabilitation and Human Services. She is continuing her education at The Penn State College of Medicine to receive a Masters in Public Health with a focus on Health Systems Organization and Policy. Emma has worked for the Pennsylvania Department of Health as a Contact Tracer, as a student researcher for BBH projects, and for Penn State as a COVID-19 Test Site Volunteer. After completing her MPH degree, Emma plans to pursue a career in health policy, hoping to create policies that will help to combat health disparities and improve access to health care. 

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Christina Schmidt is a small town Minnesota native and has been surrounded by and involved in the healthcare system for years. She is currently a part time student at Gustavus Adolphus College and is serving on deployment with the Army National Guard as a Healthcare specialist at Camp Buehring, Kuwait. In the future, it is her goal to become a provider after completing her degree in Biology. She was drawn to this project because she feels that it is an opportunity to understand and improve the patient experience and to personally gain a more encompassing view of the healthcare system. She is a dedicated learner, developer, and achiever. She takes pride in working hard and being part of a team to accomplish tasks. It is her greatest ambition to help others so investing in the research team at MedFocus is a perfect place to be.

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Dima Bischoff-Hashem is an incoming undergraduate at Rutgers University planning to pursue a double major in Public Health and Biomathematics. She aims to incorporate health-related participatory action research into her career and is currently a member of the Young People’s Campaign whose goal is to improve access to healthcare in the United States. With an interest in environmental justice, Dima is currently working with two social work professors at Rutgers University to publish related research and is a member of the Sunrise Movement which seeks to address climate change through political action. She aspires to be a part of policymaking that improves the health of low-income communities. In her spare time, she enjoys hanging out with her pet rabbit and crocheting keychains, bookmarks, and stuffed animals for her business on Etsy.

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Malaika Pasch is a current undergraduate student at the University of Michigan pursuing a Bachelor of Science in Movement Science and a minor in Applied Statistics. She is additionally following the Fundamentals of Public Health Supplemental Studies program through the University of Michigan School of Public Health. Malaika has worked this past year as a research assistant through the University of Michigan School of Nursing. Her work on the project helped contribute to finding ways to promote physical activity in individuals with Chronic Obstructive Pulmonary Disease. She is passionate about public health and health care and plans to pursue a Master's in Public Health, upon graduation. She additionally works as a tutor with MI tutors. In her free time, Malaika enjoys running, hiking, being outside, and spending time with her pets.

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Randa Hamdan is currently a senior undergraduate student at Penn State University pursuing a B.S. in Genetics and Developmental Biology. She aims to continue her education in the future to achieve her intentions of becoming a physician. In her work as an intern for the Arthritis Foundation and the Minority Business Association, Randa was exposed to the need for health care providers and the saddening circumstances when it comes to treatment and accessibility to health care. As a medical assistant in an urgent care center, she continued to gather information and experience through patient care and interactions allowing for important perceptual details revolving patient experience and relationships between the patient and provider. As a Senior Researcher, Randa contributes and advocates for strong patient-provider interactions no matter the gender, race, sex, or economical status. In her free time, Randa enjoys writing poetry and weight lifting.

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Myles Rosenzweig is a rising senior majoring in Biology and Society at Cornell University. He is currently interested in analyzing the interplay between biology and the social sciences and how this dynamic can create a more equitable and inclusive platform for providing healthcare. On campus, Myles is involved in several organizations including PATCH (Pre-Professional Association Towards Careers in Health), the finance committee of the Operation Smile Club, and the Mundial Club Soccer team. Myles plans to attend medical school with the eventual goal of pursuing a specialty in pediatrics. It is through his previous experience of working with adolescents that he brings a unique perspective to the Project, and is passionate about his work in bridging the gap between patients and physicians.

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Casey Wise is a recent graduate of the University of California, Berkeley with a B.A. in Comparative Literature. For the past few years, she has been involved in the Women's Care Center of Erie. Throughout her time at the center, she has been exposed to a demographic of low-income, at-risk patients and helps to provide affordable care. During patient intake, she collects STD and socioeconomic data to be further analyzed, which helps to nourish her interests in both patient care and medical sociology.  Casey plans to pursue her graduate education in both public health and medicine, respectively. As a Senior Researcher at MedFocus, she works to provide resources for patient care that will contribute to the holistic approach to medicine that she is so passionate about.

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Eliza Sherman-Daniels is a senior undergraduate student at Haverford College pursuing a Bachelor of Science in Chemistry and a minor in Music. She is a pre-med student who enjoys learning more about the social determinants of health and how understanding the patient experience can shape a better physician. She has done previous volunteer work with Holisticare Hospice, which taught her about some of the shortcomings physicians face when interacting with patients. She also has experience speaking with patients receiving home care and surveying their satisfaction and issues regarding their service. In her free time, she enjoys singing and writing contemporary music as well as spending time with her pet chinchillas.

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Jack La Piana is an incoming senior at Bard College in New York majoring in Biology. He is passionate about finding solutions to issues of quality and accessibility in the medical system and contributes that passion to his work with MedFocus Research. In addition to spending most of his time studying biology and advocating for patient rights, Jack enjoys playing tennis and soccer and doing yoga. He also loves exploring Washington D.C. where he lives when he isn't at college.

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Lillian Dukes is a graduate of Duke University where she majored in Biology with a concentration in Genomics. Alongside her major, she minored in Korean and received a certificate in Science and Society. Lillian’s journey into the realm of patient advocacy began with her mother’s brain cancer diagnosis in 2017.  Serving as science “translator” between the doctors and her mother sparked Lillian’s dedication to science accessibility and patient-centered research.  As an undergraduate research assistant to Dr. Gianna Hammer, Lillian studied the immunological signals of inflammatory bowel disease. Alongside conducting science, Lillian has also studied the emergence of science as an institution. Her sociological and historical research cumulated in exploring how the rise of Eurocentric science in the 19th century affected foreigners’ perception of the Chinese sensitivity to bodily pain. Most recently, she created a policy report on behalf of the Patient Led Research Collaborative for Long COVID to describe how research and treatment efforts for long COVID could involve patient input. In her free time, Lillian bakes along with the Great British Bake Off and grows tomatoes.

click here to request a complimentary copy of our 2021 Summer Research Report

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Learn More About the Summer Project

Senior Anchor/Producer Hailey Hough talks to Project Director Bob Kieserman about the summer 2021 study

Senior Anchor/Producer Mo Sharpe talks to Senior  Research Coordinator Mandy Bonesteel about the summer 2021 study

Senior Anchor/Producer Hailey Hough talks to Lillian Dukes, Senior Research Analyst of the MedFocus Research Summer 2021 Project.

Senior Anchor/Producer Mo Sharpe talks to Emma Nolan, Senior Researcher for the MedFocus Research Summer 2021 Project.

Senior Anchor/Producer Odessa Lewis talks to Christina Schmidt, Senior Researcher for the MedFocus Research Summer 2021 Project.